Unicorn Consortia SIG 2007
Recommendations for SirsiDynix
September 27-28, 2007
Topics for Discussion
Customer Service and Communication:
Sales Contact / Marketing Contact Policy
• Any remaining issues/concerns? Is this still a problem?
Upgrade Support
• JWF Upgrade process – admin privileges
o SD wanted a small group of volunteers to review system messages and provide feedback – did that happen?
• Verification of files before upgrade is complete – status
• Status of 7 X 24 Upgrade support
• Status of Oracle and embedded Oracle support
General Customer Care
• Issues?
• No follow up from meeting with Mike Casale, George Christian and Eileen Palmer.
• Has there been a change in policy regarding operating system support. Clarify what SD will and will not support without the purchase of ‘operating system support’
General Software Issues
• Automated Testing?
• Usability Testing?
• Status of software enhancements and upgrade paths beyond GL3.2 – what’s included in our maintenance and what should we be preparing for?
Specific Software Issues
• Will the increase in the closed dates be in GL3.2?
• Status of improvements to standalone (last year they were being considered for GL3.3)
• Display of erroneous call numbers in group scope – is it fixed in EPS?
• Inability to remove copies if other copy is under serials control
• Placing holds on multipart items
• Unavailable for display
• Better management of policy files
• Internal messaging capability
New Issues/Topics
• ?????